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Gym Memberships

The majority of gym contracts cause no problems, but be aware of some scams and check carefully before signing any contracts.

One misleading tactic involves unsolicited phone calls, leaflets or pop-ups on websites claiming the reciprient has won a free 'gift' of gym membership. However, they may well discover that their so-called 'gift' requires them to pay a monthly fee and to sign up to a three year credit agreement. When they have tried to cancel the agreement members are pressurised into continuing making payments.

Trading Standards and the OFT have encouraged gyms to improve their terms and conditions on issues such as cancellations and clarity under Unfair Terms Regulations which ensure contracts must not be unfairly weighted against consumers. However, consumers should be aware that once a gym contract has been signed it is usually for a set period of 12, 24 or 36 months and it may well be that it cannot be simply disregarded if you no longer wish to use the services.
Before signing up for gym membership check the following:

  • shop around to make sure of getting the best deal
  • ask specific questions such as 'what happens if I'm ill or injured and unable to use the facilities?
  • ask if they offer any trial periods or short-term memberships
  • if the salesperson makes verbal promises such as 'you can cancel your membership at any time', ask them where this is set out in their terms and conditions or, if they are not, to confirm the point in writing
  • only join up if you are sure you can afford the payments and commit to the time involved
  • look out for terms that automatically extend the official membership period without consent
  • check for exactly how long you must be a member and the circumstances in which you may cancel your membership, and
  • if you are told you have won a gift or a prize from a competition, be careful and ask yourself if you have actually entered any competition .Read the terms thoroughly before signing any documents.

 

If you receive a dubious gym membership offer..

Tell your local Trading Standards Service and tell us - it may help us to stop them and protect other people.