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ICSTIC logoICSTIS investigates complaints about any promotion or service involving the use of a telephone connection (including Internet or interactive TV) to make a premium rate call. Examples are:

  • Services which start with the numbers 090 xxxx
  • International services commencing +00 xx and which involve Adult entertainment
  • SMS text messages charged at a premium
  • Information service (such as traffic and weather report services) on mobile telephone short codes

ICSTIS cannot investigate complaints about:

  • Ordinary telephone call charges
  • Internet ISP charges (typically 0845 numbers)
  • The cost of calls to standard international numbers
  • The cost of standard mobile telephone charges (typically starting with 077 xx)

    Complaints can be made:

  • Via our website www.icstis.org.uk
  • By e-mail secretariat@icstis.org.uk
  • Through our freephone number 0800 500 212
  • By post to:

    ICSTIS
    FREEPOST
    WC 5468
    London SE1 2BR